ORDERING INFORMATION
90 Day Returns: We accept returns for any reason during the first 90 days after purchase. Please email sales@deepsurplus.com for a Return Material Authorization (RMA) number. Please send your original order number along with a list of the items you want to return. A Return Material Authorization (RMA) number will be emailed to you. Please write this number on the outside of the package when returning the items back to us. Mail your package to Deep Surplus 31878 Del Obispo St. Suite 118-325, San Juan Capistrano, CA 92675. When the product has been received you will be refunded for the amount of the product only. Shipping cost will not be refunded. Email notification of the refund will be sent to you.
No Restocking Fee: None at all, we simply don't feel right about charging our customers a restocking fee on a perfectly good item.
Purchase Orders: We only accept PO's from schools, hospitals and government agencies.
Payment Methods: Orders must be paid by credit card, Paypal, wire transfer, or prepaid check.
International Orders: We ship via Priority Mail for International orders outside the United States. Email us at sales@deepsurplus.com with a list of items you are interested in and your shipping address in order to get a quote.
Minimum Order: No minimum on website orders.
Shipping: Orders received before 4PM EST (1PM PST.) , Monday through Friday will usually ship the same day. Orders after 4PM (EST) (Monday through Friday) will usually ship the next business day. All orders are shipped F.O.B. San Juan Capistano, CA via UPS or the Post Office.
Sales Tax: All sales shipped to an address in the state of California will be charged sales tax, unless a resale card has been filled out and submitted to us. Please note that a copy of your resale certificate is not sufficient, we must have the proper form filled out, signed and either faxed to us at (949) 606-9447 or scanned in and emailed to sales@deepsurplus.com.
No Restocking Fee: None at all, we simply don't feel right about charging our customers a restocking fee on a perfectly good item.
Purchase Orders: We only accept PO's from schools, hospitals and government agencies.
Payment Methods: Orders must be paid by credit card, Paypal, wire transfer, or prepaid check.
International Orders: We ship via Priority Mail for International orders outside the United States. Email us at sales@deepsurplus.com with a list of items you are interested in and your shipping address in order to get a quote.
Minimum Order: No minimum on website orders.
Shipping: Orders received before 4PM EST (1PM PST.) , Monday through Friday will usually ship the same day. Orders after 4PM (EST) (Monday through Friday) will usually ship the next business day. All orders are shipped F.O.B. San Juan Capistano, CA via UPS or the Post Office.
Sales Tax: All sales shipped to an address in the state of California will be charged sales tax, unless a resale card has been filled out and submitted to us. Please note that a copy of your resale certificate is not sufficient, we must have the proper form filled out, signed and either faxed to us at (949) 606-9447 or scanned in and emailed to sales@deepsurplus.com.
Please fill out the following online form, then print out, sign and fax or email it to us: California Resale Certificate.
P.O. Boxes: We can ship to PO Boxes via Priority Mail.