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| Ordering Information |
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WARRANTIES: We have a 90-day warranty on all
items, unless otherwise stated.
RESTOCKING FEE: None, we simply
don't feel right about charging our customers a restocking fee on a perfectly
good item.
PURCHASE ORDERS: We only accept PO's from
schools, hospitals and government agencies.
PAYMENT METHODS: Orders must be paid
by credit card, Paypal, wire transfer, or prepaid check.
INTERNATIONAL ORDERS: We ship via Priority Mail for International orders outside the United States. Email us at info@deepsurplus.com with a list of items you are interested in and your shipping address in order to get a quote.
MINIMUM ORDER: No minimum on website
orders. Phone orders have a $20 product minimum.
SHIPPING: Orders received before 4PM EST (1PM PST.) , Monday through Friday will usually ship the same day. Orders
after 4PM (EST) (Monday through Friday) will usually ship the next business day. All orders are shipped F.O.B. Laguna Niguel, CA via FedEx or the Post Office.
RETURNS: During the 90 day warranty period we accept returns for any reason. Please contact customer service for a Return Material Authorization (RMA) number. When you call us have your original order number ready along with a list of the items you want to return. A Return Material Authorization (RMA) number will be emailed to you. Please write this number on the outside of the package when returning the items
back to us. Mail your package to 27671 La Paz Rd., Laguna Niguel, CA 92677. When the product has been received you will be refunded for the amount of the product only. Shipping cost will not be refunded. Refunds will be issued within 48 hours upon receipt of the package. Email notification of the refund will be sent to you.
SALES TAX: All sales shipped to an address in the state of California will be charged sales tax, unless a resale card has been filled out and submitted to us. Please note that a copy of your resale certificate is not sufficient, we must have the proper form filled out, signed and either faxed to us at (949) 606-9447 or scanned in and emailed to orders@deepsurplus.com.
Please fill
out the following online form, then print out, sign and fax or email it to us: California Resale Certificate.
P.O. BOXES: We can ship to PO Boxes via Priority Mail. Email info@deepurplus.com for a quote.
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