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Contact Us
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| About Us
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| We buy in large quantities direct from manufacturers, auctions from bankrupt companies and other surplus brokers. This allows us to actually stock what is listed on our website and sell it at a much lower price. As a result we won't always have everything, but what we do have will be stocked and ready to ship the same day at a price that is lower than anyone else. |
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| Our Company Motto
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We're Not in Business to Make Money,
We're in Business to Make Customers. |
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| Ordering Information
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Returns: We accept returns for any reason during the first 90 days after purchase. Please contact customer service for a Return
Material Authorization (RMA) number. When you call us have your original order number ready along with a list of the items you want to return. A
Return Material Authorization (RMA) number will be emailed to you. Please write this number on the outside of the package when returning the items
back to us. Mail your package to 27671 La Paz Rd., Laguna Niguel, CA 92677. When the product has been received you will be refunded for the amount
of the product only. Shipping cost will not be refunded. Refunds will be issued within 48 hours upon receipt of the package. Email notification of
the refund will be sent to you.
Restocking Fee: None, we simply
don't feel right about charging our customers a restocking fee on a perfectly
good item.
Purchase Orders: We only accept PO's from
schools, hospitals and government agencies.
Payment Methods: Orders must be paid
by credit card, Paypal, wire transfer, or prepaid check.
INTERNATIONAL
ORDERS: We ship via Priority Mail for International orders outside the United States. Email us at info@deepsurplus.com with a list of items
you are interested in and your shipping address in order to get a quote.
Minimum Order: No minimum on website
orders. Phone orders have a $20 product minimum.
Shipping: Orders received before 4PM EST (1PM PST.) , Monday through Friday will usually ship the same day. Orders
after 4PM (EST) (Monday through Friday) will usually ship the next business day. All orders are shipped F.O.B. Laguna Niguel, CA via FedEx or the
Post Office.
Sales Tax: All sales shipped to an address in the state of California will be charged sales tax, unless a resale card has been
filled out and submitted to us. Please note that a copy of your resale certificate is not sufficient, we must have the proper form filled out,
signed and either faxed to us at (949) 606-9447 or scanned in and emailed to orders@deepsurplus.com.
Please fill
out the following online form, then print out, sign and fax or email it to us: California Resale
Certificate.
P.O. Boxes: We can ship to PO Boxes via Priority Mail. Email info@deepurplus.com for a quote.
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